• Making sales presentations to small businesses, conferring with clients & researching their businesses to determine the best products/services based on their requirements & deadlines
• Creating and submitting proposals, timelines, and estimated budget to clients for approval
• Troubleshooting, supporting, and educating clients in the use of technology and software
• Providing business correspondence, graphic design, marketing, & document creation services
• Recommending and implementing marketing and promotional suggestions
• Working with vendors, artists, photographers, and printers, selecting media or products to be used and estimating costs and production schedules
• Utilizing knowledge of product or service & audience characteristics to create layouts for marketing materials, write and edit copy, and present final multimedia or camera ready-art for approval & production

clients include:
Concorde Condominiums (computer repair, business documents)
VTG Development Corp. (website design, computer repair)
ARI Consultants, Inc. (business writing, research, and editing)
Buckhead Renovations, Inc. (graphic design and computer repair)
Ardent Image (graphic design co-consultancy, computer repair)
Central Car Care (database maintenance and computer repair)

assignments included: Arbys Corporation, Landmark – ARC, Wells Fargo Conference Center, Wells Fargo SBA, SunAmerica Securities
• Managed office operations, ordered supplies, created purchase orders, invoices, and collections notices
• Planned conferences, scheduled appointments, interacted with clients regarding inquiries & accounts
• Handled business correspondence & documents, maintained records, entered data & created reports
• Earned bonuses by presenting properties for lease/sale, processed applications, checked references
• Conceived & produced layouts & camera ready art for print and final multimedia marketing presentations using industry standard software, worked with vendors and other departments to coordinate production

• Hired full-time with expanded duties after contracting 4 months through Navigator Staffing
• Earned awards & letters of recognition for providing a high level of quality service to customers & teammates
• Suggested & sold products based on customers’ needs, averaging more than $1500 per week in sales
• Provided customers technical support for account and billing issues or product issues, assisted with browser, email, and photo usage, investigated the root causes of the problems and solved them completely and efficiently
• Created departmental Knowledge-Base articles for troubleshooting & correcting customer issues
• Created Sales Tracking spreadsheet & updated resource files to improve reporting & efficiency

assignments include: AutoTrader.com
• Provided high-quality customer support & troubleshooting in a call center environment.
• Earned awards and letters of recognition from customers and supervisors. Hired full-time 11/2007

• Managed workflow, supervised & trained techs, provided technical support services in-store & on-site
• Analyzed customers’ computing requirements, recommended best hardware & software configurations
• Created sales proposals with project specifications, estimated costs & schedules
• Provided education and workshops for customers in software and hardware usage
• Designed and implemented a Customer Sales Tracking database, and a linked Inventory database
• Responsible for store security, sales transactions, purchasing, invoicing, and shipping & receiving
• Managed sales & advertising, increasing new sales income and repeat business by over $1900 per week

• Executive Secretary for CEO of GlobalVest, offered permanent position
• Receptionist for SouthWest Education Center, hired permanent
• Managed general office operations, created purchase orders, invoices, & collections notices
• Planned conferences & scheduled appointments, interacted with clients regarding inquiries & accounts
• Handled business correspondence and document creation, maintained records, and created reports
• Performed data entry and research with Bank of America and CIGNA

• successfully planned and closed sales calls, pre-qualified customers for financed purchases
• recruited, trained, and supervised new representatives

• surveyed clients by phone for the purpose of documenting effectiveness of treatment programs
• designed, edited, and produced the Teen Families Together newsletter

• Directing internal clients’ calls, mail sorting and distribution, filing, data entry for Best Western Express

• Designed and produced layouts for print marketing materials including brochures & signage
• Completed mechanical and computer generated camera-ready art
• Proofread and typeset copy provided by clients, researched and wrote copy if needed

• Supervised sales associates, managed workflow, trained in products & sales, provided customer service
• Created sales displays and signage, recommended add-on purchases to customers
• Handled cash & credit transactions, balanced registers & store safe, made daily deposits & reports